Shipping policy

This Shipping Policy explains how orders placed through prettylovelyx.shop are prepared, shipped and delivered.

Customer Service:

Email: info@prettylovelyx.shop

1. Free Standard Shipping

prettylovelyx.shop provides:

Free Standard Shipping on all orders.

There is no standard shipping charge added to qualifying orders.

If any alternative premium or expedited shipping service is offered in the future, its price and applicable terms will be displayed before purchase.

2. Estimated Delivery Time

Our estimated standard delivery period is:

15–20 calendar days

The estimate generally begins after an order has been successfully confirmed.

Customers should consider the entire stated delivery range when placing time-sensitive orders.

3. UK Delivery Requirements

Under UK distance-selling rules, goods should normally be delivered within 30 days unless another delivery period has been agreed with the customer.

By clearly presenting our estimated 15–20 calendar day delivery period before purchase, we aim to ensure customers understand the expected fulfilment timeline.

4. Order Processing

After an order is received, we may perform normal fulfilment activities including:

• Payment verification;
• Fraud screening;
• Product allocation;
• Quality or inventory checks;
• Packaging;
• Shipping-label preparation; and
• Handover to a delivery provider.

These activities form part of the overall order fulfilment process.

5. Order Confirmation

Customers will normally receive an order confirmation by email after a successful purchase.

The confirmation may contain:

• Order number;
• Purchased products;
• Price information;
• Delivery details; and
• Other relevant transaction information.

Please review the delivery address carefully.

6. Shipping Confirmation

Where available, customers may receive a shipment confirmation once the order has entered the carrier network.

This may include a tracking number or tracking link.

7. Tracking

Tracking availability depends on the shipping service used for the particular order.

Tracking information may take time to update after a parcel has been handed to a carrier.

A temporary absence of tracking updates does not necessarily mean that the parcel has been lost.

8. Delivery Estimates Are Estimates

The 15–20 calendar day timeframe is an estimated delivery period rather than a guarantee that every order will arrive on a particular date.

Delivery may occasionally be affected by:

• Severe weather;
• Public holidays;
• Carrier congestion;
• Transport disruption;
• Customs or border procedures where relevant;
• Remote-area delivery;
• Incorrect delivery information;
• Security checks;
• Exceptional demand; or
• Events outside reasonable control.

Any statutory or contractual rights relating to delayed delivery remain unaffected.

9. Address Accuracy

Customers are responsible for checking that the delivery information submitted during checkout is accurate.

This includes:

• Recipient name;
• Building or house information;
• Street;
• Town or city;
• Postcode; and
• Any relevant delivery instructions.

If an address is incorrect, contact:

info@prettylovelyx.shop

as quickly as possible.

We cannot guarantee that address changes can be made after an order has entered fulfilment.

10. Failed Delivery

A delivery may fail where:

• The address is incomplete;
• The address is incorrect;
• Access to the property is unavailable;
• Delivery is refused;
• A carrier cannot identify the location; or
• Required delivery procedures cannot be completed.

Where appropriate, customers should follow the carrier's redelivery or collection instructions.

11. Returned-to-Sender Parcels

If a parcel is returned to sender, we may contact the customer to determine an appropriate resolution.

The outcome may depend on why the delivery failed and applicable consumer law.

A customer will not be unfairly charged for a delivery failure caused by our error.

12. Delayed Orders

If your order has not arrived within the expected delivery period, contact:

info@prettylovelyx.shop

Please provide your order number.

We may investigate using:

• Tracking records;
• Fulfilment information;
• Carrier information; and
• Delivery scans.

13. Lost Parcels

If tracking or carrier information indicates that a parcel may have been lost, we will investigate the shipment.

Where a parcel is confirmed lost before lawful delivery to the customer, we will provide an appropriate remedy, such as replacement or refund, depending on the circumstances.

14. Damaged Parcels

If a parcel arrives damaged, photograph the packaging and product where reasonably possible and contact:

info@prettylovelyx.shop

as soon as reasonably practical.

We may request images to facilitate investigation.

15. Incorrect Products

If the product delivered differs materially from the item ordered, contact customer service.

We will review the transaction and provide an appropriate remedy.

16. Multiple Packages

An order containing multiple products may occasionally be divided into more than one parcel for fulfilment reasons.

Different parcels may arrive separately.

Where tracking is available, separate tracking information may be provided.

17. Delivery Confirmation

A carrier may record delivery using:

• Delivery scanning;
• GPS data;
• Photograph;
• Signature;
• Safe-place information; or
• Other delivery evidence.

If tracking indicates delivery but you cannot locate the parcel, check any applicable safe location and contact the carrier or us promptly.

18. Risk During Delivery

Risk in goods passes in accordance with applicable UK consumer law.

Nothing in this policy transfers shipping risk to customers earlier than legally permitted.

19. Taxes and Mandatory Charges

We aim to disclose prices and mandatory costs in accordance with applicable law.

Where taxes or mandatory charges must be included in or disclosed as part of the purchase price, they should be presented through the applicable checkout process.

20. Orders Affected by Exceptional Events

Circumstances outside reasonable control may occasionally disrupt transport or delivery networks.

Examples include:

• Extreme weather;
• Natural disasters;
• Government restrictions;
• Industrial action;
• Major transportation failures; and
• Other exceptional circumstances.

Where a material delay occurs, customers retain applicable statutory rights.

21. Time-Sensitive Purchases

Customers purchasing products for birthdays, holidays, events or other fixed dates should allow sufficient time for the complete 15–20 calendar day estimated delivery range and possible exceptional delays.

Unless expressly agreed otherwise, an estimated delivery date should not be treated as a guaranteed event date.

22. Cancellation Before Shipment

If you wish to cancel an order before shipment, contact:

info@prettylovelyx.shop

as soon as possible.

We cannot guarantee interception once an order has already entered fulfilment or shipping.

Statutory cancellation rights remain unaffected.

23. Cancellation After Dispatch

Where an eligible consumer cancellation right applies, dispatch of the product does not by itself eliminate that right.

Customers should follow the procedures set out in our Return and Refund Policy.

24. Customer Support

For questions involving:

• Delivery;
• Tracking;
• Delays;
• Incorrect addresses;
• Lost parcels;
• Damaged parcels; or
• Shipping confirmation,

contact:

prettylovelyx.shop
Email: info@prettylovelyx.shop

25. Changes to Shipping Policy

We may update this Shipping Policy where necessary to reflect changes in:

• Shipping providers;
• Store operations;
• Legal requirements;
• Delivery services; or
• Shopify functionality.

Changes will not unlawfully alter delivery obligations already agreed for an existing order.