Terms of service

These Terms of Service govern the use of prettylovelyx.shop and purchases made through our online store.

Throughout these Terms, "we", "us" and "our" refer to the operator of prettylovelyx.shop.

By accessing our website or purchasing products through it, you agree to these Terms subject to all mandatory rights available under applicable UK law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded.

Questions:

info@prettylovelyx.shop

1. Use of Our Website

You may use prettylovelyx.shop only for lawful purposes.

You must not use our website:

• For unlawful activity;
• To commit fraud;
• To distribute malicious software;
• To interfere with website security;
• To impersonate another person;
• To submit false payment information;
• To infringe intellectual-property rights;
• To scrape or exploit the website unlawfully; or
• To interfere with another customer's use of the site.

2. Eligibility to Purchase

Customers placing orders must have legal capacity to enter into the applicable transaction or have appropriate authority to do so.

Customers are responsible for providing accurate checkout information.

3. Product Information

We make reasonable efforts to provide accurate information concerning:

• Product characteristics;
• Availability;
• Sizes;
• Colours;
• Materials;
• Measurements;
• Images; and
• Prices.

Minor visual differences may occur because of screen settings, photography, manufacturing tolerances and natural material variations.

Nothing in this section permits materially misleading product descriptions.

4. Product Availability

All orders remain subject to product availability.

A product appearing on our website may become unavailable before inventory systems are updated.

Where we cannot fulfil a paid order, we will provide an appropriate refund.

5. Prices

Prices displayed on prettylovelyx.shop are intended to represent the amount payable for the relevant products, subject to clearly disclosed adjustments and applicable requirements.

We reserve the right to correct genuine pricing errors.

If a material pricing error affects an order before fulfilment, we may contact the customer or cancel and refund the affected order where legally permitted.

6. Payment

Customers must use an authorised payment method.

By submitting an order, the customer represents that they are authorised to use the payment method supplied.

Payments may be processed through Shopify and third-party payment providers.

7. Orders

Submitting an order constitutes an offer to purchase the selected products.

We may reject or cancel an order where permitted, including because of:

• Product unavailability;
• Payment failure;
• Fraud risk;
• Material pricing error;
• Delivery impossibility;
• Legal restrictions; or
• Breach of these Terms.

If payment has already been collected for a cancelled order, an appropriate refund will be issued.

8. Order Confirmation

Customers will normally receive an electronic order confirmation.

Customers should review it promptly and report apparent errors to:

info@prettylovelyx.shop

9. Shipping

All orders qualify for:

Free Standard Shipping

Our estimated delivery period is:

15–20 calendar days

Further details are provided in our Shipping Policy.

10. Delivery

Customers must provide an accurate delivery address.

We are not responsible for problems caused solely by inaccurate customer information, subject always to applicable law.

If delivery is delayed materially, customers should contact us for assistance.

11. Risk and Ownership

Risk in goods passes in accordance with applicable UK consumer law.

Nothing in these Terms is intended to transfer risk to consumers earlier than legally permitted.

12. Cancellation Rights

Eligible UK consumers may have a statutory right to cancel qualifying online purchases within the applicable cancellation period.

Details are provided in our Return and Refund Policy.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Nothing in that policy reduces statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.

14. Faulty Goods

Products should satisfy applicable requirements concerning description, quality and fitness for purpose.

Where a product fails to comply with applicable legal standards, the customer may have rights to remedies including:

• Rejection;
• Refund;
• Repair;
• Replacement; or
• Price reduction.

The appropriate remedy depends on the circumstances and applicable law.

15. Promotions

Promotions, discount codes and special offers may be subject to additional conditions.

Unless stated otherwise:

• Promotions cannot be exchanged for cash;
• Promotions may be time-limited;
• Certain products may be excluded;
• Abuse or fraud may invalidate a promotion; and
• Promotional terms do not override statutory consumer rights.

16. Website Accuracy

We may correct errors or update information on the website.

This may include information relating to:

• Prices;
• Product descriptions;
• Availability;
• Promotions; and
• Website content.

Corrections will not be used to unlawfully alter an existing consumer contract.

17. Third-Party Services

Our store may use third-party services including:

• Shopify;
• Payment providers;
• Shipping providers;
• Analytics services;
• Email services; and
• Other ecommerce technology.

Independent third parties may apply their own terms and privacy practices.

18. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure but the merchant operating prettylovelyx.shop is responsible for the products sold and the customer transaction.

Shopify's current Terms expressly state that the sales contract is between the merchant and the customer and that the merchant remains responsible for refunds, returns, fulfilment, customer service and regulatory compliance.

19. Intellectual Property

Unless otherwise indicated, website materials may be protected by intellectual-property rights.

Customers must not unlawfully copy, reproduce, distribute, modify, republish or exploit protected content.

Nothing in these Terms transfers ownership of our intellectual property to users.

20. Customer Reviews and Submissions

If the website allows reviews, comments or other content, customers must not submit content that is:

• Unlawful;
• Defamatory;
• Fraudulent;
• Threatening;
• Infringing;
• Malicious;
• Misleading; or
• Technically harmful.

We may moderate content where legally permitted.

21. Prohibited Conduct

Customers must not attempt to:

• Circumvent website security;
• Access another person's account;
• Perform fraudulent transactions;
• Introduce malware;
• Disrupt checkout systems;
• Interfere with payment processing;
• Harvest personal information unlawfully; or
• Use our services in breach of law.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing is intended to exclude liability for matters that cannot lawfully be excluded under applicable UK law.

Subject to mandatory consumer rights, we are not responsible for losses that were not reasonably foreseeable consequences of our breach.

These Terms do not seek to exclude liability for death or personal injury caused by negligence where such exclusion would be prohibited, fraud, fraudulent misrepresentation or other liability that cannot legally be limited.

23. Events Outside Reasonable Control

We are not responsible for delay caused by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• Severe weather;
• Natural disasters;
• Carrier interruption;
• Transport disruption;
• Industrial action;
• Government restrictions;
• Widespread telecommunications failures; and
• Other exceptional events.

Where an event materially affects fulfilment, we will take reasonable steps to address the situation.

24. Privacy

Use of personal information is governed by our Privacy Policy.

25. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

26. No Waiver

Failure to enforce a provision immediately does not necessarily constitute a waiver of that provision.

27. Changes to These Terms

We may update these Terms from time to time.

Changes will generally apply prospectively and will not unlawfully remove rights attached to contracts already concluded.

The current Terms will be published on prettylovelyx.shop.

28. Governing Law and Consumer Jurisdiction

These Terms are interpreted subject to applicable UK law.

Nothing in these Terms deprives consumers in England, Wales, Scotland or Northern Ireland of mandatory protections or rights to bring proceedings in a court available to them under applicable law.

29. Entire Agreement

These Terms, together with applicable policies and information presented during checkout, form part of the terms governing use of our store and applicable transactions.

Nothing in this provision excludes legally binding representations or statutory rights.

30. Contact

For questions regarding these Terms:

prettylovelyx.shop
Email: info@prettylovelyx.shop